Frequently Asked Questions

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23 FAQs matched your search criteria.
  1. Cloudy water
  2. DR - Possible inadequate water, poor flow, or air bubbles in detected in the heater. Spa is shut down for 15 minutes.
  3. DY - inadequate water detected in the heater, (Displays on third occurrence of DR message) Spa is shut down.
  4. Foaming water
  5. HL - A significant difference between temperature sensor have been detected. This could indicate a flow problem
  6. I cant get the chlorine levels stable after a drain and refill.
  7. I have green water.
  8. IC (ICE) - Potential freeze condition detected
  9. LF - Persistent low flow problems.(Display on the fifth occurrence of HL message within 24 hours.) Heaters shut down, but other spa functions continue to run normally.
  10. My Chlorine is not registering against my test strips. The water is less than 2 months old.
  11. My entire family developed a rash after using our Spa. The doctor told me it was ‘Hot tub folliculitis’. What has caused this to appear in our tub?
  12. My Hot tub message says GFCI
  13. My pump keeps turning off
  14. OH (Overheated) - The spa has shut down. One of the sensors has detected that the spa water is 110°F/43.5°C
  15. SA - The spa has shut down. The sensor that is plugged into the sensor "A" jack is not working
  16. SB - The spa is shut down. The sensor that is plugged into the sensor "B" jack is not working
  17. SN - Sensors are out of balance. If alternating with spa temperature, it may just be a temperature condition. If flashing by itself, the spa is shut down.
  18. The hot tub water is green and has a bad smell to it, what can I do to fix the issue and cleanse my hot tub?
  19. The power has been cut off to the spa (no light or message appearing on screen)
  20. The power has been cut off to the spa, (no light or message appearing on screen)
  21. There was some water left in the pipes of my spa during winter, when I drained it & shut it down. Now I’ve refilled it, there’s a leak at the pump.
  22. Water is not heating.
  23. Why is my water cloudy?

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