Award Leisure Support

Click on the category to browse FAQs.

General FAQ's (19)

General questions about our products.

Can I re-stain the cabinet of my hot tub?

Can I wash my dog in the spa?

Can you relocate a spa?

Do I get discount on chemicals?

Does my spa need to be filled when it is serviced ?
How To (19)

How do I do this? How do I do that? Well we have all the answers for your hot tub needs right here!

How to activate the pumps using the control panel

How to adjust my dials (air venturies)

How to change lighting modes

How to change the filtration settings

How to change the temperature range using the spa control panel
Messages On The Control Panel (16)

For any messages shown on the control panel of the spa.

AUX means?

DR - Possible inadequate water, poor flow, or air bubbles in detected in the heater. Spa is shut down for 15 minutes.

DY - inadequate water detected in the heater, (Displays on third occurrence of DR message) Spa is shut down.

EC or ECN message.

F2 meaning?
Pre-installation FAQs (20)

General questions about pre-installation

Can the spa be sunken/semi-sunken?

Do I need to be there for installation?

Does the spa come with any cable?

Does the spa need a water supply?

How is my spa delivered?
The Spa Is Not Operating As I Think It Should (3)

Stores anything that may suggest that the spa may not be working as intended.

My pump keeps turning off

The power has been cut off to the spa, (no light or message appearing on screen)

Water is not heating.
Water Care (31)

All about your spa water.

Can the chemicals that you put in the water burn your skin?

Cloudy water

Do Chemicals have a shelf life?

Do Silver & mineral water purifiers work?

Do test strips expire?

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