Award Leisure is the prodigy of our past and the foundation for our future.
A family owned and run business which first began back in 1984, almost 40 years ago, a father and two sons, with their own moulds and ideas started selling garden ornaments. The family business consistently grew through ambition, strong work-ethic, and personality. Along with innovation of garden leisure, technology and luxury garden commodities, the business has evolved in its offering of luxury leisure products and services over the last 30 years. In 2002, the business found its happy place and forte in premium outdoor leisure, specialising in Hot Tubs and Swim Spas.
LEADING THE WAY
The growth of Award Leisure has been led by the owner, Mark Anthony. Through his entrepreneurial flare, and passion for all things garden, he transformed the business from a local town market stall, selling garden ornaments and water features. To executing exciting projects of domestic and commercial reservoirs, full landscape and garden design, even a penguin enclosure at the Local Twycross Zoo. To much more recent success of being dubbed the UK’s No’ 1 Hot Tub and Garden Building Showroom in the UK.
Mark has always been the creative and innovator in the business, making sure Award Leisure stay on top of the market, leading in product choice, sustaining trusted and committed brand partnerships and delivering exceptional customer service.
We are renowned for our products, knowledge, and experience in the industry. We are proud of our achievements and feel it’s important to share some of our accolades. Outstanding Growth, Finalist for Midlands Family Business, UK’s No 1 Showroom, Team of the Year, No 1 Hot Tub Dealer in the UK, Best Hot Tub Service Team in the UK, Most fitted Hot Tubs in the UK in one year.
Our
History
OUR FAMILY
KEEPING TOGETHER IS PROGRESS, WORKING TOGETHER IS SUCCESS
In the words of Sister Sledge, we are family! The core to our success is our amazing team. Our highly trained, creative, skilled team of professionals are committed and passionate in sharing our mission to deliver exceptional rated products and services, and to look after everyone like family.
OUR HOT TUB CONSULTANTS
Since 2014 when Charlotte stepped on the floor, being a 4th generation family member, little did she know, she would have made over 2000 sales and be heading up the Award Leisure team nationally for our retail stores. Talking comes easy to Charlotte, but easier when she believes in the product and purpose!
Our products are an investment, so it is important to our business to make our customers feel excited and trusted in all their purchases. Our staff are highly educated in the Hot Tub and garden leisure industry to best support and educate our customers in all our exceptional products and the market.
On arrival at our stores, we aim to discuss your hopes and aspirations for your garden dream and make them a reality. Knowing you are confident in what you are buying and excited by the benefits makes the job very rewarding!
We aim to give all customers peace of mind in their purchase, from buying luxury, quality and at a competitive affordable price. And we don’t stop there.
OUR CUSTOMER AFTERCARE SPECIALIST
We are a one stop shop; family is for life remember? Our exceptional rated customer service team look after you and your family through product build, delivery, and installation. We even have our own podcast and social media channels where we share all information to maintain, care and love your garden product thereafter.
Our friendly and approachable team are committed and willing to improve and grow our customer service experience.
Our Peace Of Mind Plan offers exactly that, relax and enjoy the benefits of your Hot Tub, Swim Spa or Sauna and we provide the service, advice, chemicals, parts and accessories so you are always supported.
MEET THE FIXERS AND FITTERS – OUR HOT TUB GURU’S
Daniel our Service Director, has been working in the business for over 10 years, he fitted his first hot tub at the ripe age of 17. Now along with David our Service Manager, he leads the fleet of engineers who service and install all over the UK.
Our expert technicians are fully certified and trained in water chemistry as well as build and design of all our products. There is very little as a team they cannot solve!
Our attention to detail is paramount to exceeding our customers’ expectations, our respected specialists take pride and consideration in their work. We love and appreciate the feedback our energetic and driven team receive!
We have many teams internally which customers never get the pleasure to meet, these people are the beating heart of our business. From Marketing and Communications, IT & Digital, Admin & Accounts, Operations & Logistics, HR and Compliance. All individuals in our team are equally brilliant, our family motto is ‘teamwork makes the dream work!'
