Why Is Your Hot Tub Warranty Essential?

A warranty is a written guarantee, issued to the purchaser of a product by its manufacturer, promising to repair or replace it if necessary, within a specified period of time. Warranties are an essential factor to consider when shopping for your dream hot tub, to ensure its protection and longevity.

Do Your Research

A reputable manufacturer will always have their warranties available to view online and if they don’t, you should proceed with caution. Make sure to closely inspect their warranties and note down any questions you have, so you can ask the dealer directly.

Our Promise

You can rest with peace of mind when you buy a British Hot Tub™. Our luxury hot tubs are built to last, but to give you even more confidence in our products, we offer the complete warranty package, one of the best in the industry (research supplied on request).

10 Year Warranty on Shell & 5 Year Warranty on Shell Surface

Your British Hot Tub™ starts its life as a sheet of Aristech® Acyclic, it is then heated, and vacuum formed to take the shape of a hot tub. The acrylic is backed with Vinyl Ester Resin in a temperature-controlled environment and reinforced with 10-12 layers of hand rolled Fibreglass. These procedures ensure there is a perfect bond between the Acrylic and the Glass Fibre to eliminate the risk of structural damage or cracks that cause water loss. Finally, Steel Angle Iron is placed along the stress points of the shell for additional strength and support in specific structural areas. The result is a stain and fade resistant spa shell which is easy to clean and guaranteed to last a lifetime. We are so confident about the quality; we give you a 10-year warranty on the shell and a 5-year warranty on the shell surface.

5 Year Warranty on Cabinet

British Hot Tubs™ Vinyl Synthetic Cabinets are handmade at the factory. Each colour blends subtly into your garden environment and look as beautiful as a real wood finish. The cabinets are maintenance free and come with a 5-year guarantee.

3 Year Warranty on Plumbing

British Hot Tubs™ plumbing lines have external ribs that allow for the flexible water hoses to be connected, glued and griped securely. British Hot Tubs™ use Super-Sealed Barb & Clamp Plumbing. The clasps are made from anti-corrosive stainless steel and ensure quick and easy plumbing connections throughout the lifetime of your hot tub. The addition of sprung clasps ensures additional binding and guarantees the plumbing line connections are leak free. Plumbing comes with a 3-year warranty.


2 Year Warranty on Pumps

British Hot Tubs™ powerful pumps are among the most reliable and powerful in the hot tub industry and come with a 2-year warranty. The variable force pumps have two added features, low amperage resulting in reduced energy consumption and a fan cooling system with a cool air intake system to extend lifetime. They also double as low-speed circulation pumps for greater efficiency using only 1amp at low speed.

Our powerful pumps deliver over 240 gallons of water per minute via direct flow 3” pipes. Using minimum elbows, water pressure is not compromised, all pipework is measured so each jet delivers an even flow. This science result in every spa and every jet producing true flow, efficient water rotation, energy efficiency and longer lasting motors.

2 Year Warranty on Balboa Control Panel

Our Balboa digital control panel (touchscreen on Prime & Premium series) has an easy to read display screen, is waterproof, extremely durable and comes with a 2-year warranty. The user interface is easy to navigate, allowing you to control all the major components of your hot tub with ease. You can turn lights off and on, change light colour (if lighting package is installed), control jets, temperature and program filtration cycles. Your digital control panel will also warn you of any issues; so, if the hot tub is too hot or the heater is not getting enough water, your control panel will alert you immediately (spa series dependant). 

2 Year Warranty on Heater

British Hot Tubs™ Balboa Heater element is made from Titanium, which is more resistant to corrosion. Corrosion is a common problem in UK hot tubs and is caused by both hard and soft and mineral build up. The Titanium heater is much better than standard heater elements and will enable you to get maximum use from your hot tub water without the need to continually drain, refill, and reheat your hot tub. We give you a 2-year warranty on your heater.

2 Year Warranty on Lighting

Our British Hot Tubs™ come standard with colour changing LED lighting, offering brilliant and colour intense illumination. We incorporate lighting in the shell, water features, cup holders, and cabinets to light up your outdoor space, oozing luxury and class. The results are utterly spectacular with a colour changing and flashing option, covering all the colours of the spectrum to create the perfect ambience. We give you a 2-year warranty on lighting.

1 Year Warranty on Pure Zone

British Hot Tubs™ built in Ozone Purification System comes with a 1-year warranty. Pure Zone™ creates ozone which removes microscopic organic bacteria matter which builds up in the bathing area, that would normally pass through the filter. Ozone is one of the most powerful neutralisers of bacteria known today. Our water care system produces energetic oxygen or 'ozone' that zaps most of these foreign contaminates. 

6 Month Warranty on Pillows

Luxury padded pillows come standard in every British Hot Tub model for ultimate comfort. These pillows can easily be removed for cleaning when the hot tub is not in use and have a stylish British flag design. Pillows come with a 6-month warranty.

Looking for a high quality, affordable hot tub with a great warranty package? Get in touch today and our friendly team at Award Leisure will help you find your dream hot tub!