What Happens When You Order a Hot Tub from us?
Ever wonder how we get our Canadian-made Hot Tubs delivered and installed into your garden? Today we’re looking at the journey a Coast Spas Hot Tub will make to get to you!
Step 1: You order your dream Hot Tub
You’ve done your research. You’ve compared models, features, seating and running cost. There isn’t a lot you don’t know about Hot Tubs! You’ve been into your local Award Leisure showroom or placed your order online/via the phone. Your job is done!
And it’s time for us to get to work.
Step 2: We order your Hot Tub with Coast Spas
With a 75,000 sq ft warehouse based in the Midlands, we have over 50 Hot Tub models in stock at any one time – if your dream Hot Tub is sitting in our warehouse, skip to Step 6 as you can have your Hot Tub delivered and installed in a matter of days.
If your Hot Tub is custom-built for you with all the features and upgrades that you want, you’ll have to wait just a little longer. We promise it’s worth the wait!
We send over your exact specifications to our manufacturer, Coast Spas in Canada.
Step 3: Coast Spas starts production
Once the order is confirmed with Coast Spas, your Hot Tub is put into production. This will take around 5-8 weeks to fully go through the process and pass all the quality checks.
This will ensure that your Hot Tub is up to the high standards that make Coast Spas the Best Built Spas in the World!
Step 4: Your Hot Tub is shipped to our Warehouse
Your Hot Tub will see the sights of the Canadian landscape as it spends up to a week travelling by train to the docks.
Once there, it will be loaded onto a container ship where it will spend between 10 and 14 days travelling over the Atlantic Ocean to the UK.
Once on British soil, your Hot Tub will travel to our Warehouse in the Midlands.
Step 5: We carry out our quality checks
We are confident in the quality of our Coast Spas Hot Tubs, but we still carry out our own quality checks just to make sure nothing got lost or damaged along the way!
Step 6: Home delivery and installation
We have our own team of Hot Tub experts that will install your Hot Tub for you.
No access? No problem. If we can’t get your Hot Tub around the side of your house, we can arrange for a crane to lift the spa over your house!
Step 7: Spa School
Once your Hot Tub has been installed and checked over by our engineers, it’s time for you to go back to school!
We go through everything you need to know about running and using your Hot Tub, from common troubleshooting, to chemicals. We want you to enjoy your Hot Tub for years to come, so we equip you with all the knowledge to make your Hot Tub journey as enjoyable and stress-free as possible.
Step 8: Enjoy
Once the water is warm and the chemical levels are optimum, you can enjoy relaxing in your spa whenever you like! Invite friends and family round for a catch up, or just enjoy the therapeutic benefits of your Hot Tub’s hydrotherapy massage.
Your Hot Tub goes on an impressive journey to get to your home – but we wouldn’t have it any other way! Coast Spas are truly the Best Built Spas in the World, with a build quality and hydrotherapy massage that is second to none. If you want to learn more about the Coast Spas range, Contact Us for a Free Brochure!